FAQ

Frequently Asked Questions

Everything you need to know about Client-Stream, ReplyFlow, and ReservationFlow.

What is Client-Stream?

Client-Stream is a SaaS platform providing two AI-powered products for service businesses: ReplyFlow, which automatically responds to inbound leads in under 60 seconds and books discovery calls, and ReservationFlow, which manages restaurant reservations, floor plans, and customer waitlists intelligently from a single dashboard.

What is ReplyFlow?

ReplyFlow is an AI lead-response system. When a service business receives a new inbound enquiry, ReplyFlow sends a personalised email reply within 60 seconds, then qualifies the lead through a structured email conversation, books a call in Google Calendar, and generates a pre-call brief for the business owner automatically.

How does ReplyFlow work?

ReplyFlow works in five steps: it captures the inbound enquiry from any source, sends an AI-written reply in under 60 seconds, qualifies the lead over email by asking targeted questions about their goals and budget, books a confirmed appointment in Google Calendar once the lead meets set criteria, and delivers a pre-call brief summarising the prospect's details before the meeting.

What is ReservationFlow?

ReservationFlow is a restaurant reservation management platform. It handles online bookings, walk-in management, an interactive floor plan editor, waitlist queuing, customer CRM with visit history and tags, and automated email confirmations and reminders — all from one dashboard.

What is AI lead response?

AI lead response is the use of artificial intelligence to automatically reply to inbound sales enquiries within seconds of arrival, without any human involvement. The system handles initial contact, qualification questions, and appointment scheduling — ensuring no lead goes cold regardless of the time of day or how busy the team is.

How fast does ReplyFlow respond to a new lead?

ReplyFlow responds to every new lead in under 60 seconds, 24 hours a day, 7 days a week including weekends. The reply is personalised based on the enquiry content and the business profile — not a generic autoresponder message.

What types of businesses benefit from ReplyFlow?

ReplyFlow is best suited to service businesses that receive inbound enquiries and rely on discovery calls to close clients. This includes business coaches, management consultants, mortgage brokers, solicitors, personal trainers, marketing agencies, and any service provider where a fast, qualified first response determines whether a lead converts.

Does Client-Stream integrate with Google Calendar?

Yes. ReplyFlow integrates natively with Google Calendar. Once a lead is qualified, the system checks available slots and offers booking times to the prospect automatically. The appointment is confirmed and added to Google Calendar without any manual action from the business owner.

Is Client-Stream suitable for restaurants?

Yes. ReservationFlow is built specifically for restaurants and hospitality businesses. It handles real-time online bookings, walk-in seat management, a visual floor plan editor, customer CRM with booking history, automated confirmation and reminder emails, and waitlist management — all from a single branded dashboard.

Why do service businesses lose leads before responding?

Most service businesses respond to new enquiries manually, which takes time. By the time they follow up — often hours or even days later — the prospect has already contacted competitors and made a decision. Client-Stream eliminates this gap by triggering an AI reply within 60 seconds of every inbound lead, around the clock.

How much does Client-Stream cost?

Client-Stream pricing is tailored to the size and needs of your business. To get a quote that fits your situation, book a discovery call with the team. Most businesses find the platform pays for itself within the first month through improved lead conversion alone.

How do I get started with Client-Stream?

To get started, book a discovery call with the Client-Stream team. During the call, we'll assess your current situation, recommend which products fit best, and walk you through the setup. Most businesses are fully operational within a week of the initial call.